Information for External Providers

Information for External Providers

The purpose of this Annex I is to inform ISD ‘s External Providers, Suppliers and Sub-contractors for Organizations requirements. The document is an integral part of the Organization’s unified management system and part of the procurement process of the quality system (procedure D07, paragraph 3.2 – Information for External Providers).

The Company should communicate to the External Providers its requirements for:

1. The processes, products and services to be provided including the identification of relevant technical data (e.g., specifications, drawings, process requirements, work instructions)

2. The approval of:

   1. Product and services

   2. Methods, processes and equipment

   3. The release of products and services

3. Competence, including any required qualification of person

4. Any interactions with the organization

5. Control and monitoring of the external provider’s performance to be applied by the organization

6. Verification of validation activities that the organization, or its customer, intends, to perform at the external providers’ premises

7. Design and development control

8. Special requirements, critical items, or key characteristics

9. Test, inspection and verification (including production process verification)

10. The use of statistical technique for product acceptance and related instructions for acceptance by the Company

11. The need to:

1. • Implement to a quality management system

   • Use customer-designated or approved external providers, including process source (e.g., special process)

   • Notify the organization of non-conforming processes, products, or services and obtain approval for their disposition

   • Prevent the use of counterfeit parts

   • Notify the organization of changes to processes, products or services, including changes of their external providers or location of manufacture and obtain the organization’s approval

   • Flow down to external providers applicable requirements including customer requirements

   • Provide test specimens for design approval, inspection/verification, investigation or auditing

   • Retain documented information, including retention periods and disposition requirements

12. The right of access by the Company, our customer and regulatory authorities to the applicable areas of facilities and to applicable documented information, at any level of the supply chain

13. Ensuring that the person is aware of:

    1. Their contribution to product or service conformity

    2. Their contribution to product safety

    3. The importance of ethical behavior

All the above information repeated on document D07 – Annex I_V1.0 and are communicated to the Suppliers and External Providers through our website and are automatically accepted upon acceptance /approval /completion of the Purchase Order (P.O.).

Relevant reference for the uploaded file D07 - Annex I is made through the P.O. and the note at the bottom of the document:

“This order is subject to the General Conditions of Purchase. A copy of these General Conditions of Purchase can be found at https://www.isd.gr”