As ISD S.A. undertakes Aviation, Defence, and Aerospace projects, it is essential that all External Providers are fully informed of the Company’s requirements for any product or service requested. External Providers are entirely responsible to ISD for compliance with the following requirements.
By accepting a Purchase Order (P.O.) from ISD S.A.—including any amendments—either in writing or by performance, the External Provider/Seller agrees to be bound by these Terms. Performance of the P.O., in whole or in part, constitutes acceptance of these Terms. These Terms apply to everything listed in the P.O. and constitute ISD’s offer to the Supplier, which may be revoked at any time prior to acceptance. The P.O. does not constitute acceptance of any prior offer, quotation, or proposal by the Supplier. Any conflicting or additional terms proposed by the Supplier will not be binding unless explicitly agreed in writing by authorized representatives of both parties.
The External Provider/Seller must strictly comply with the following:
a) Products, Services
Provide products, and services in accordance with ISD requirements, including relevant technical data (e.g., specifications, drawings, work instructions).
b) ISD Approvals
Obtain ISD approval for products, services, methods, processes, equipment, and, where applicable, release of products before shipment.
c) Personnel Competence
Ensure personnel have the necessary qualifications, including any additional certifications required.
d) Interactions with ISD
Participate in teleconferences, audits, site visits, and customer visits as requested.
e) Performance Monitoring
Allow ISD to control and monitor performance through external audits or self-assessment forms.
f) Verification and Validation
Support verification and validation of activities performed at the provider’s premises by ISD or its customers.
g) Design and Development Control
Ensure appropriate control at all project stages.
h) Special Requirements
Identify critical items or key characteristics for products and services.
i) Testing and Inspection
Implement test, inspection, and verification plans, including production process verification.
j) Statistical Techniques
Apply statistical methods for product acceptance or reporting as required by ISD.
k) Quality Management System and Compliance
✓ Maintain a quality management system (processes, policies, procedures, certifications).
✓ Use ISD-designated or approved external providers where applicable, including for special processes.
✓ Notify ISD of non-conforming products or processes and obtain approval for their disposition.
✓ Prevent the use of counterfeit parts regardless of order size or cost.
✓ Implement an obsolescence program for the supply chain.
✓ Notify ISD of changes to processes, products, services, external providers, or manufacturing locations and obtain approval.
✓ Flow down applicable requirements, including customer requirements, to sub-tier suppliers.
✓ Provide test specimens for design approval, inspection, verification, investigation, or auditing.
✓ Retain documented information, including retention periods and disposition requirements.
l) Access Rights
Grant ISD, its customers, and regulatory authorities access to relevant areas, facilities, and documented information at all supply chain levels.
m) Awareness Requirements
Ensure that personnel are aware of their contribution to product/service conformity, product safety, and the importance of ethical behaviour.